1. Who we are
ScreenAnswer (“we,” “us,” or “our”) operates screenanswer.cc, the customer portal, related Cloudflare-hosted services, the Windows desktop application, the Chrome extension, and associated downloads and support channels.
Contact for privacy questions: [email protected] · Contact page · Discord
2. Scope
This policy covers data handled when you:
- Visit or use screenanswer.cc and related pages
- Create or use a portal account (login, licenses, referrals, Discord link)
- Use the ScreenAnswer Windows app
- Use the ScreenAnswer Chrome extension
- Contact us for support or join community channels we operate
By using ScreenAnswer you agree to this policy and our Terms of Service.
3. Summary (Chrome Web Store / limited use)
ScreenAnswer’s single purpose is to help you get AI answers to text or screen content you choose to process, after you take a clear action (hotkey, capture, or similar), using account/license checks and AI providers you configure or that we route through for the product.
- We do not sell your personal information.
- We do not use your data for unrelated interest-based advertising or retargeting.
- We do not use your data to determine creditworthiness or for lending.
- We use data only to provide, secure, and improve ScreenAnswer’s disclosed features, or as required by law.
- Transfers to third parties occur only as needed for those features (for example authentication on our servers, AI processing, hosting), for security, to comply with law, or as part of a business transfer.
4. Information we collect
4.1 Account and authentication
- Email and password when you register or log in to the portal or extension
- Session tokens after login (stored by the browser extension or app as needed)
- License keys and product/entitlement status (including free promo eligibility)
- Discord account identifiers if you connect Discord for verification, community, or promo flows
- Referral codes and related referral/commission records if you use the referral program
4.2 Chrome extension (local + network)
- Stored on your device (Chrome storage): session token, email (or key-login marker), your Groq API key (if you paste one), model preference, overlay settings (opacity, font size, hold duration), and local update-notification preferences
- Website content you select: when you trigger the extension (for example hold Ctrl+Shift), the extension reads the text you highlighted on the active page and sends it to Groq using your API key to generate an answer
- Sent to ScreenAnswer portal: login credentials, session validation, and license-key activation as needed to confirm you may use the product
- Update checks: the extension may fetch a public version/update JSON from our site or storage hosts (for example screenanswer.cc or R2). This is not a browsing-history tracker.
The extension does not sell browsing history. It does not scrape full pages in the background for marketing. It processes selection (and related solve flow) when you trigger it.
4.3 Windows desktop app
- License activation and online validation (license key, hardware/device identifiers as implemented for licensing)
- Settings you configure in the app (hotkeys, overlay appearance, and similar preferences), typically stored locally
- Content you choose to capture or send for answering (for example selected region, screenshot, or text), processed to provide the answer feature; third-party AI providers may receive that content under their terms
- Update checks against our update services when enabled
4.4 Website and portal
- Account profile data you provide (email, password hashes/secrets as stored by our backend)
- Purchase/license records associated with your account
- Referral program data if you participate
- Standard technical logs from our hosting provider (for example IP address, timestamps, request paths) used for security, abuse prevention, and reliability
4.5 Support and community
If you email us or message us on Discord, we receive the content of those communications and any account details you include so we can help you.
4.6 What we do not intentionally collect
- Health information as a product category
- Payment card numbers inside the Chrome extension (payments, if any, are handled by our payment/checkout providers under their policies)
- Precise location for advertising
- Full continuous web browsing history for profiling or ads
5. How we use information
- Provide ScreenAnswer features (login, license/promo checks, AI answers, overlays, referrals)
- Authenticate you and prevent unauthorized use
- Operate, secure, and improve the service (including abuse detection and updates)
- Communicate about your account, support requests, or material product changes
- Comply with law and enforce our Terms
6. How we share information
We share data only as needed for the product or as required by law:
- Groq (or other AI providers you or we configure): selected text or capture content you submit for answering, under that provider’s terms and privacy policy. For the Chrome extension, the API key is typically yours and requests go to Groq using that key.
- Hosting and infrastructure (for example Cloudflare Workers, Pages, D1, R2, and related services) that process requests and store account/license data on our behalf
- Discord if you use OAuth connect or community support (their policies apply to their platform)
- Payment processors if you purchase a paid plan or license
- Authorities or parties when required by law, or to protect rights, safety, and security
- Successors in a merger, acquisition, or asset sale, subject to this policy or equivalent protections
We do not sell personal information.
7. Storage, security, and retention
- Account and license data are stored on our backend infrastructure (Cloudflare and related services).
- Extension and app preferences and keys you enter are stored locally on your device unless a feature requires server storage.
- We transmit sensitive data over HTTPS.
- No method of transmission or storage is 100% secure; we use reasonable safeguards appropriate to the service.
- We retain account and license records while your account is active and as needed for legal, security, and accounting purposes. You may request deletion of account data subject to legal retention needs (see Contact).
8. Your choices and controls
- Log out of the extension or app; clear extension storage via Chrome settings if you uninstall
- Remove or replace your Groq API key in the extension popup
- Do not highlight or capture content you do not want processed by AI
- Disconnect Discord where the portal allows
- Contact us to request account access, correction, or deletion where applicable
9. Children’s privacy
ScreenAnswer is not directed to children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children under that age. If you believe a child provided us data, contact us and we will take appropriate steps.
10. International users
Our services may be hosted in the United States or other regions where Cloudflare and our providers operate. If you use ScreenAnswer from another country, you understand your information may be processed in those locations subject to this policy and applicable law.
11. Third-party links and services
Our site or apps may link to third-party services (AI providers, Discord, payment pages). Their privacy practices are governed by their own policies. We are not responsible for third-party sites or services.
12. Chrome extension permissions (plain language)
For users of the Chrome extension, permissions are used as follows:
- storage — save login session, your API key, and display settings on your device
- activeTab / scripting — when you trigger ScreenAnswer, read your selection and show the answer overlay
- alarms — schedule occasional update checks
- Host access to Groq, our portal, and our update/download hosts — only for answering, auth/license, and update metadata
The extension does not execute remote code; scripts ship inside the extension package.
13. Changes to this policy
We may update this Privacy Policy from time to time. The “last updated” date at the top will change when we do. Continued use of ScreenAnswer after changes means you accept the updated policy, except where applicable law requires additional consent.
14. Contact
Privacy requests and questions:
Email: [email protected]
Web: screenanswer.cc/contact.html
Discord: discord.gg/gXM525vTbp
Related: Terms of Service