Support

FAQ

Straight answers.

Is this just ChatGPT?

No. ChatGPT is a chat website. ScreenAnswer is a Windows app: highlight on-screen text, hotkey, short overlay answer without leaving your page.

Do I pay for AI separately?

You pay for a ScreenAnswer license. AI uses your free Groq API key. You don’t need paid OpenAI API billing for the default path. Free tiers can rate-limit occasionally.

What is AI Note Taker?

An in-app mode that listens on your laptop microphone, shows a live transcript bar on top of your screen while you listen, then can turn the transcript into study notes with Groq Whisper Large V3 Turbo (your gsk_ key). Allow microphone access in Windows. Free Groq audio limits apply.

What is Interview Mode?

A live call coach for Zoom / Meet / Teams. It captures system audio (what your speakers/headphones play), shows a transcript bar + glass HUD, detects questions, and drafts spoken answers you can read aloud. Upload a resume or notes so answers fit your background. Follow your employer’s interview policies.

Does Note Taker / Interview Mode send audio somewhere?

Yes — short audio chunks go to Groq for transcription using your API key. ScreenAnswer does not store your lecture or call audio on our servers. Follow school / workplace recording policies.

Mac or phone?

Full desktop app: Windows 10/11 64-bit. On Mac, use the Chrome extension for highlight + hotkey. Native Mac app is planned.

Internet required?

Yes — for activation checks and AI answers.

Can AI be wrong?

Yes. AI can be incomplete or incorrect. Confidence scores help; verify anything important.

School / exam rules?

You are responsible for following your school, workplace, and exam policies. ScreenAnswer is positioned for educational and productivity use.

App says already running

Use tray → Exit, or Task Manager → end ScreenAnswer, then open it again.

How do I fully quit?

Tray icon → Exit, or when you click the window X choose “exit completely.” Task Manager also works: end ScreenAnswer.

Where is my license key?

In the customer portal after you register and claim/purchase, or from your seller if you bought offline.