Support
FAQ
Straight answers.
Is this just ChatGPT?
No. ChatGPT is a chat website. ScreenAnswer is a Windows app: highlight on-screen text, hotkey, short overlay answer without leaving your page.
Do I pay for AI separately?
You pay for a ScreenAnswer license. AI uses your free Groq API key. You don’t need paid OpenAI API billing for the default path. Free tiers can rate-limit occasionally.
What is AI Note Taker?
An in-app mode that listens on your laptop microphone, shows a live transcript bar on top of your screen while you listen, then can turn the transcript into study notes with Groq Whisper Large V3 Turbo (your gsk_ key). Allow microphone access in Windows. Free Groq audio limits apply.
What is Interview Mode?
A live call coach for Zoom / Meet / Teams. It captures system audio (what your speakers/headphones play), shows a transcript bar + glass HUD, detects questions, and drafts spoken answers you can read aloud. Upload a resume or notes so answers fit your background. Follow your employer’s interview policies.
Does Note Taker / Interview Mode send audio somewhere?
Yes — short audio chunks go to Groq for transcription using your API key. ScreenAnswer does not store your lecture or call audio on our servers. Follow school / workplace recording policies.
Mac or phone?
Full desktop app: Windows 10/11 64-bit. On Mac, use the Chrome extension for highlight + hotkey. Native Mac app is planned.
Internet required?
Yes — for activation checks and AI answers.
Can AI be wrong?
Yes. AI can be incomplete or incorrect. Confidence scores help; verify anything important.
School / exam rules?
You are responsible for following your school, workplace, and exam policies. ScreenAnswer is positioned for educational and productivity use.
App says already running
Use tray → Exit, or Task Manager → end ScreenAnswer, then open it again.
How do I fully quit?
Tray icon → Exit, or when you click the window X choose “exit completely.” Task Manager also works: end ScreenAnswer.
Where is my license key?
In the customer portal after you register and claim/purchase, or from your seller if you bought offline.